Careers :: Vacancy
Position: Field Services Manager
Location: Frankfurt
Job Purpose
As head of the Field Service team you will manage the teams delivery of customer solution from construction of the network to installation of the fibre / equipment used in the delivery. Responsible for directing the team in their duties of maintenance and management of all physical infrastructure and for all network build and development. Working hand in hand with the Network Operations Centre when any outage is reported in response to fibre restoration and remote hands. You will also manage and control Operational and Capital budget and spend.
You will also be responsible for the management of Facilities and Data Centre activities from installations of racks, power feeds and fibre, to equipment install and management of remote hands and installation teams.
Principal Responsibilities
- OSP and ISP implementation
- Fibre standards and new technologies
- Technical specification of fibre
- OSP and ISP records using existing systems and moving to GIS systems
- Plant diversionary works, from application plant enquiry to physical moving of the duct and fibre if required
- Manage the teams key objectives and KPIs set by company and departmental standards
- Contractor Management
- Cost management and control of budgets
- Preparation of budgets
- Logistics control & ordering
- Project management
- Network development including overbuild of new fibre installations and network extension
- fibre testing standards
- Administration of CDM and H&S legislation
- Risk assessment and management
- Site and contractor Audit
- Telecom Act enforcement
- Wayleave management
- Trespass and 3rd party claims
- Manage equipment installations CPE and Network Layer 1 & 2, patch installation
- Field engineering remote hands
- Public liability claims liasing with legal
- Defects and QM
Desirable Competencies/Skills Required
- Strong background in network construction and fibre installation
- Preferably Communication Tech Manager Accredited
- Experience in telecommunications legislation and standards
- Experience in field operations
- In depth knowledge of Data Centres and the installation of equipment
- Excellent Customer relationship management skills
- In depth knowledge of fibre standards and testing procedure
- Works well under pressure
- Understanding of GIS functionality
- At least 10 years experience in diversified OSP/ISP installations
- Excellent management skills dealing with internal employees and external contractors
- Understanding of operation metrics and reporting requirements
- In depth understanding of Network Development and the requirements around new build
- Understanding of planning requirements OSP/ISP duct and cable runs for customer connections
- Good verbal and written communication skills in English
- Deep understanding of underlying physical layer (all fibre based) and transport protocols
- Understanding of equipment installations CPE and Network Layer 1 & 2
How To Apply
We are constantly looking for exceptional high calibre individuals to meet the needs of our customers, and our business. If you have the experience, capability, ‘can-do’ attitude, and would like to be a part of a winning team, then please email your CV to laura.zani@foxglovecommunications.co.uk (please put "Field Services Manager Frankfurt" in the subject line of the email).